Blog

I know I would have enjoyed doing the blog posting if I have had more time. Overall I think its a good way to learn more from the material that we learn in class and then applying it to our lives. Its also helpful in learning from others experience. We are able to share eachothers experience and give opinions. If I would have dedicated more time to the blogs I know I could have learned a lot more.

I think you should continue having the blog as part of the course. Its a good learning tool that can help students apply what they learned in class to their lives. One way you can improve the blog is making the blog connect to everything that we learn in the classroom. This way students will be able to remember and apply the material in a more effecient way.

Personality

I found that I am a type C personality, which says that I am an analytical person. In some way I do have this trait because I tend to over think thing over and over again. I do wish that I have a more dominant trait to be more direct. Also, demand the things that I are due to me and that I deserve, Some times I tend to be complacent and just settle for things are not enough.

I think this test is a good assessment to find out what type of management personality a person has. It is also a helpful in personal interactions because I will be able to know how to enforce my traits in different situations.

McDonald's Experience

Diana Suero
MGT3120
McDonald’s Experience

I went into the McDonald’s at 8:28pm and waited about 5 minutes to place my order. This was due to the two girls that were ordering in front of me were demanding excellent made cold coffee. The look on the face of the cashier told her frustration with them, as they changed their order every other second. When the manager noticed the delay he asked her to please pick up her pace and deliver the order in a timely manner. After she finally asked who was next I moved forward and asked her for one small hamburger with EXCATLY 4 PICKLES on it and 1 small French fries with NO SALT. She looked at me like if she was upset for repeating my order several times. The next thing she did was call out the order to the people in the back and stressed that the order should have exactly 4 pickles. The preparer asked again what the hamburger should include and she repeated it. The order took longer than usual; I waited about five minutes to receive the order. While I waited the cashier moved on to the next customer and was having a conversation with the cashier next to her. The manager didn’t say anything to them while they kept having their conversation. He just dismissed it and he was also helping preparing the orders; placing them in the bags. When she had my order she just said “Miss here is your order”. I then made sure that the order was completed correctly and it was.
Although the end result of the order was correct there were a few things that could have been done more efficient. There could be better communication and coordination between the staff. The experience was not as fast as it should have been. I don’t think that the cashier were as pleasant as they should be. The cashier who took care of me didn’t ask how she could help me; she just asked who was next. I would recommend that they improve the way they record the orders on the screen that would tell the preparer the exact specifications of the customers. Customer service is an important part of every company and the cashiers were not very courteous to the customers. Since that element is a very important part of a business it should be enforced more strongly. If customers are not satisfied in all the aspect of a business then they will not return. I also noticed that even though the manager called their attention she wasn’t taking the role of the authority. He said it in a very passive way and that was the reason why the cashier continued to chatter among themselves. I recommend that the managers should have a more task oriented relationship with the staff. Perhaps this will create more efficiency in the restaurant and the customer would be served faster and with a better experience. If they increase their management effectiveness then they will be able to have more customers.

Vision

I would love to one day own my own business. The business I would like to start is a small boutique. This is something I have envisioned since I started Baruch. In order to acheive this vision I not only need my skills but also the support of many others.

The first action I would need to take is to surround myself with people that can help me with my vision. Then I need to make it clear to those that will help of exactly how I want to accomplish this vision. I have to have a clear understanding of how I want to acheive these goals in order not confuse those that will help me and also show that the vision is achievable.

Decision Problems

Decision making is a very difficult task when doing it alone but concluding to a decision where everyone agrees to is even more difficult. Although I was not in class to participate in the decision making task, the conversation that was continued in class regarding the matter proved that decisions are difficult. There was a lot of different views and opinions that many brought on a few conflicts.

There were different types of ways that people dealt with conflict. Some wanted to collaborate in such a way that the entire group would benefit from the decision. Even after the confusion of how to achieve a decison that would benefit everyone some were not satisfied. Its difficult to find a common ground where everyone feels like their opinions were included. The concluding decision might have not please everyone but it was a decision that included everyone's vote.

Eggs-cellent Plan

We went through all the steps but in a very quick and organized way. It took a while to decide how we were going to design the contraction that would protect the egg. In the last five minutes that we had the contraction was made with the assistance of all the teammates. The way that the contraction was made in such a small amount of time shows that the team made very good use of the time. When it came down to proving that we can descend the egg without breaking it, it showed that the fast thinking and good collaboration was very important in this project. One thing that we could have done better was designating who wass responsible for which task at first without rushing last minute.

Management Problem

My main management problem this semester has to do with managing my time at school and two jobs. Since the semester began I had to cut hours in my monday through friday job and my boss has not been happy. Ever since I work less hours my boss has been more demanding and at times making me late for class when she asks me to do something last minute. It is very difficult for me to make it to my first class on the scheduled time since my boss keeps wanting my to do this when she knows I have to leave.